At Elated, we believe in providing our customers with a seamless shopping experience. That's why we offer a 30-day return policy on all our products. We understand that sometimes, things may not work out as expected, and we want to make sure you're completely satisfied with your purchase.

Our 30-day return policy allows you to return any item within 30 days of the delivery date for a full refund or exchange. Whether you've changed your mind, received a damaged item, or simply aren't happy with your purchase, we're here to assist you.

Here's what you need to know about our return policy:

Eligibility

All items are eligible for return within 30 days of the delivery date, as long as they are in their original condition, unworn, and with all tags and packaging intact. Please note that personalized or customized items cannot be returned unless they are defective or damaged.

Return Process

To initiate a return, simply contact our customer support team within 30 days of receiving your order. They will guide you through the process and provide you with a return authorization number. Please make sure to include this number on the return package.

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If everything checks out, we will process your refund or exchange within 5 business days.

Refunds

If you choose a refund, the amount will be credited back to your original payment method. Please note that it may take a few additional business days for the refund to reflect in your account, depending on your bank or credit card provider.

Exchanges

If you prefer an exchange, our team will assist you in finding a suitable replacement. If the new item is of higher value, you will be required to pay the price difference. If it's of lower value, we will refund the difference to your original payment method.

Shipping Costs

Please note that shipping costs are non-refundable, unless the return is due to a defective or damaged item. In such cases, we will provide you with a prepaid shipping label for the return.

For any further questions or assistance regarding our return policy, please don't hesitate to reach out to our friendly customer support team. We're here to ensure your satisfaction and make your shopping experience with Elated a delightful one.